• We work hard to get all orders processed and shipped in a timely manner.
• We will provide the UPS/USPS tracking number by e-mail once the order has been processed, shipping label has been created, and taken out to our shippers to be packaged up for shipping.
• Once the package had been picked up and scanned in by UPS, you will be able to accurately track its progress.
• *PLEASE NOTE: It may take the shipping carrier 24-48 HOURS to update its records with your tracking information.
• We do not allow “backorders,” We try very hard to keep the Online Inventory up to date and true of what we actually have in stock. If any items you have ordered are not in stock, we will notify you ASAP to remedy the problem.
• Our shipping rates are calculated directly from UPS. Our shipping charges do not have any additional handling fees; we pay what you’re seeing.
• All items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

*For any packages shipped via Standard Shipping, the carrier will scan packages into their system during their normal business hours (Monday-Friday).  All shipment information is captured each time a tracking label is scanned by the designated carrier system

1. Please log in to your account
2. View “Completed Orders”
3. Select the item(s) you wish to return & submit the request
4. Once we have received and approved the return request, you will then be issued via email an RMA number and further instructions to proceed with the return.
5. • All shipping and handling charges are non-refundable, except for defective or damaged products.
   • Though we hardly experience refund incidents, we find it prudent to include it in case it occurs.